Learning from Payer Behavior to Increase Appeal Success

Deeply understanding payer behavior, including recent trends in denials and appeals by payer, will help diagnostic organizations maximize their appeal success.

Aired March 29, 2023


60-Minute Webinar Sponsored By

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Independent and hospital outreach laboratories, diagnostic providers, and molecular and pathology groups have seen a disturbing uptick in claim denials.

In this free, 60-minute webinar, we share insights on a strategic appeals process that is designed to help finance and revenue cycle management (RCM) leaders automate key tasks to save staff time and improve appeal success. We also share XIFIN best practices for quantifying the revenue resulting from improving appeals success. 


What You'll Learn

  • How to enhance productivity and optimize the efficiency of your appeals process through automation, improving both the speed and propensity of reimbursement
  • How to respond to top denial reasons by payer group to maximize appeal success
  • How your organization’s appeal success rates compare against industry benchmarks
  • Tricky payer policies to watch out for to minimize denials and improve appeals success
  • Strategies to measure the ROI of your appeals process
Current trends related to denials and appeals

Expert Panel

Diana Richard

Sr. Director, Pathology and Strategic Development


Diana Richard is Senior Director of Pathology and Strategic Development at XIFIN, providing strategic support for pathology operations and clients. With more than 17 years of experience working in the pathology and laboratory industry, Diana has an exceptional understanding of the diagnostics market landscape. She has worked with pathology practices nationwide, helping them improve their revenue cycle performance, offering direction for growth and development, exploring financial-related process improvement opportunities, and developing strategic partnerships with a variety of pathology practices, of all scopes and sizes. Diana’s previous roles include senior level business development, client management, billing performance analysts, internal auditor, and marketing coordination. Diana holds a B.A. in marketing as well as economics from Francis Marion University.

Stephanie Denham

AVP, RCM Systems and Analytics


Stephanie Denham is AVP, RCM Systems and Analytics at XIFIN, responsible for onboarding new clients and ensuring best-in-class implementation. With more than 15 years of experience in finance and revenue cycle management, she has an abundance of knowledge about revenue cycle management best practices and implementation considerations for diagnostic providers. Prior to joining XIFIN, Stephanie served as director of client management at Change Healthcare (formerly McKesson) where she was the point of contact for large, private pathology practices. Her background also includes serving as director of revenue cycle management at McLeod Health overseeing RCM activity for over sixty practices.

Who should attend?

  • Independent and hospital outreach laboratories
  • Diagnostic providers
  • Molecular and pathology group executives
  • Leaders responsible for finance, operations, accounts receivables, billing, and revenue cycle management

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