FREE WEBINAR
2025 Payor Denial Impact Report:
Maximizing Appeal Success in Diagnostics
September 30, 2025 - 1pm EST
60-Minute Webinar with Live Q&A
Join XiFin’s expert-led webinar to uncover the latest insights from the 2025 Payor Denial Impact Report—based on over 20 million claims across hospital outreach, molecular, and pathology testing.
Sponsored by:
Denials and appeals remain one of the most critical challenges impacting diagnostic reimbursement. With payors tightening policies and shifting reimbursement strategies, understanding the latest denial trends and benchmarks is essential for protecting revenue.
In this webinar, XiFin experts will present findings from the soon-to-be-released 2025 Payor Denial Impact Report, which analyzes more than 20 million claims across hospital outreach, molecular, and pathology testing. Attendees will gain insight into how denial rates and payor behavior have shifted, which appeal strategies are proving most effective, and how to measure the financial return of a strong appeals program.
This year’s session also introduces a new perspective: how artificial intelligence (AI) is driving measurable improvements in revenue cycle management. Jeff Carmichael, SVP of Engineering and Analytics, will share how embedded AI is being applied to denial prevention, predictive exception management, and reimbursement forecasting, helping laboratories achieve smarter, faster, and more predictable financial outcomes.
Register now for this free 60-minute webinar, “2025 Payor Denial Impact Report: Maximizing Appeal Success in Diagnostics,” taking place on September 30, 2025, at 1 PM ET.
During this one-hour webinar, finance and revenue cycle leaders will learn how to:
- Interpret denial and appeal trends across hospital, molecular, and pathology segments
- Address top denial reasons by payor group to improve appeal success
- Evaluate your appeal success rates by comparing them with industry benchmarks
- Quantify the revenue and ROI impact of an effective appeals process
- Leverage embedded AI to reduce denials, streamline appeals, and improve reimbursement outcomes
Expert Speakers
Diana Richard
AVP, National Accounts, Path/Rad/Hospital Systems
XiFin, Inc.
Diana Richard brings over 20 years of diagnostic provider billing experience to her role as Associate Vice President of National Accounts at XiFin, Inc. Specializing in Pathology, Radiology, and Hospital Systems, she serves as a strategic support liaison for XiFin's diagnostic clients. Diana's expertise extends to Anatomic Pathology, where she excels as a subject matter expert. She conducts routine data studies on reimbursement trends, utilizing her analytical skills to provide valuable insights to clients. Beyond analysis, Diana is a proficient communicator, sharing findings through presentations, webinars, blogs, and conference posters. Her dedication to driving innovation and excellence in diagnostic provider billing cements her reputation as a respected leader in the field.
Stephanie Denham
VP, RCM Systems and Analytics
XiFin, Inc.
Stephanie Denham, the Vice President of RCM Systems and Analytics at XiFin, Inc., brings over two decades of expertise in finance and revenue cycle management to her role. As an expert in systems, reporting, and analytics, Stephanie plays a pivotal role in leveraging data for strategic decision-making. She specializes in facilitating cross-customer analyses, focusing on productivity metrics and system functionalities utilization. By identifying opportunities in product development and workflow enhancement, Stephanie drives innovation and efficiency within XiFin's operations. Her dedication to optimizing revenue cycle management processes has earned her a reputation as a trusted leader in the field. With her wealth of experience and analytical prowess, Stephanie continues to make significant contributions to the success of XiFin.
Jeff Carmichael
SVP, Engineering and Analytics
XiFin, Inc.
Jeff Carmichael is the Senior Vice President of Engineering and Analytics at XiFin, Inc. He brings over 20 years of engineering leadership experience across networking, security, and healthcare software and systems. At XiFin, he oversees the engineering, data, and analytics teams, driving the development of cutting-edge technology, analytical solutions, and artificial intelligence (AI) that enhance efficiency and innovation for XiFin Empower, the company's powerful healthcare technology infrastructure that combines automation, data analytics, and AI to facilitate end-to-end connectivity and workflow optimization.With a career-long focus on data-driven insights and predictive modeling, Jeff leads the development of the company's analytics initiatives, including XiFin's Lab Volume Index (LVI) and Payor Rate Transparency Monitor (PRTM), empowering healthcare organizations with actionable intelligence.Before joining XiFin, he directed global software development for LSI Corp.’s network and security division and held senior leadership roles at successful startups and Intel. He holds a B.A. in Mathematics from San Jose State University.
Who should attend?
- Independent and hospital outreach laboratories
- Diagnostic providers
- Molecular and pathology group executives
- Leaders responsible for finance, operations, accounts receivables, billing, and revenue cycle management
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